Since January 1st we have processed 588 change requests… for free.

2 such change requests came from the registrars service at Blackpool Council.

 

Covid 19 has brought with it an incredible need to be flexible in the face of something so inflexible.

 

Fresh on the back of having a new copy certificate request system go live at the end of 2019. The Covid pandemic almost immediately made it necessary to make changes to the live system.

Blackpool’s copy certificate system allows users to order extra and replacement certificates online for births, deaths, marriages and civil partnerships. They can then have these delivered directly to them or choose to pick them up at the council offices.

The services first change request was for 2 changes to be made to the system, the first was a stop to picking up certificates from the council offices as they were all closed. The second was the removal of expedited postal options as the service could not guarantee with the restrictions in place that mail would be delivered in the faster timescales.

 

The second set of changes saw the introduction of new fields to allow for new birth and death certificates to be purchased in preparation for appointments to begin again with the registrars service. There were also changes to postal options and the ability to pre-pay for birth certificate folders online as part of the process as the staff were no longer handling cash onsite.

 

Here is what they had to say….

 

“When setting up any new system you can’t always think of every eventuality until it’s actually up and running, so to have a brand new system, followed by the Covid pandemic, we needed quite a few changes to our on-line copy certificate system to fit in with our new way of working.

Because Pentagull spent time at the outset understanding the needs of our business and the processes involved in our copy certificate system, they were able to action the changes immediately and did this free of charge. They have a great ‘can do’ attitude and nothing is too much trouble.

I would highly recommend Pentagull for any project you are considering.”

 

Dawn Titherington

Superintendent Registrar

 

At Pentagull we have a core belief for doing a good job and sometimes that means doing changes to systems for free. Both of these change requests were covered as support tickets and they were completed for free because they took less than half a day.  We do this for 2 reasons, most changes on our platform, ESB, can be done quickly and easily so we do them quickly and easily and if its quick and easy we don’t think you should have to pay for that but most importantly we do it because we want you to be able to do what is really  important and that’s your day job! 

Other news stories

Yet another local authority benefitting from our HWRC booking system
Yet another local authority benefitting from our HWRC booking system

Bristol City Council are our latest customer to go live with our HWRC booking system. The integration of the system will provide effective traffic management and queue reductions at their existing Waste Reuse and Recycling Centres Avonmouth and Days Road. In addition to this, the system will also help manage congestion for the opening of the new site Hartcliffe Way, opening its doors on 21st June, by ensuring every visitor has their own allocated time slot.

ESB 22.04 Released
ESB 22.04 Released

Pentagull is pleased to announce the release of version 22.04 of the ESB platform. This release continues the recent trend of incremental improvements to reliability and usability as well as providing some feature enhancements.

Pentagull welcomes another two customers!
Pentagull welcomes another two customers!

Pentagull are thrilled to announce that South London Waste Partnership’s (SLWP) HWRC booking system and Hertfordshire County council’s commercial waste booking system have both gone live and are already receiving a high volume of bookings.

Providing our support for Ukraine
Providing our support for Ukraine

We are horrified by what’s going on in Ukraine, as I'm sure you are. Particularly cutting are the scenes showing young children and families fleeing a war zone or worse. At least 3 million people have fled their homes to escape conflict in Ukraine. Leaving behind jobs, belongings and loved ones, they now face an uncertain future. This morning we made a donation to the Disasters Emergency Committee.

Things are all go at Pentagull at the moment!
Things are all go at Pentagull at the moment!

Here at Pentagull we are finishing the financial year off with a flurry of activity. South Lanarkshire Council are our latest customer to go live with our HWRC Booking System, meaning they are now seamlessly taking bookings for Carluke Recycling Centre.

Password Advice
Password Advice

We suggest to both our employees and customers that employing a strong password, with a mix of capitalised letters, numbers and special characters is the most effective way of reducing the chance of being compromised by unauthorised access. However, we don’t force regular password changes for several reasons.