Since January 1st we have processed 588 change requests… for free.
2 such change requests came from the registrars service at Blackpool Council.
Covid 19 has brought with it an incredible need to be flexible in the face of something so inflexible.
Fresh on the back of having a new copy certificate request system go live at the end of 2019. The Covid pandemic almost immediately made it necessary to make changes to the live system.
Blackpool’s copy certificate system allows users to order extra and replacement certificates online for births, deaths, marriages and civil partnerships. They can then have these delivered directly to them or choose to pick them up at the council offices.
The services first change request was for 2 changes to be made to the system, the first was a stop to picking up certificates from the council offices as they were all closed. The second was the removal of expedited postal options as the service could not guarantee with the restrictions in place that mail would be delivered in the faster timescales.
The second set of changes saw the introduction of new fields to allow for new birth and death certificates to be purchased in preparation for appointments to begin again with the registrars service. There were also changes to postal options and the ability to pre-pay for birth certificate folders online as part of the process as the staff were no longer handling cash onsite.
Here is what they had to say….
“When setting up any new system you can’t always think of every eventuality until it’s actually up and running, so to have a brand new system, followed by the Covid pandemic, we needed quite a few changes to our on-line copy certificate system to fit in with our new way of working.
Because Pentagull spent time at the outset understanding the needs of our business and the processes involved in our copy certificate system, they were able to action the changes immediately and did this free of charge. They have a great ‘can do’ attitude and nothing is too much trouble.
I would highly recommend Pentagull for any project you are considering.”
At Pentagull we have a core belief for doing a good job and sometimes that means doing changes to systems for free. Both of these change requests were covered as support tickets and they were completed for free because they took less than half a day. We do this for 2 reasons, most changes on our platform, ESB, can be done quickly and easily so we do them quickly and easily and if its quick and easy we don’t think you should have to pay for that but most importantly we do it because we want you to be able to do what is really important and that’s your day job!