ESB Agile Platform

Pentagull, we’ve crafted a service which understands the challenges faced in daily local gov and provides the solutions.

Core components- Features and Benefits

Software as a service:

  • No developer? No problem! ESB is designed for your frontline staff with little to NO coding experience.
  • We’re on the ball and always on top of the latest in cloud computing technology which means so you will be too.
  • Hosted across multiple and secure UK data centres meaning MAXIMUM resilience


  • A fast, reliable and powerful work-flow engine, providing automated business decisions
  • Business processes easily created and/or modified

Out of Office:

  • Mobile friendly with native apps for both iOS and Android

Self Service:

  • As a dedicated Self-Service portal, ESB allows customers to directly interact online across a range of services. These can be completed either authenticated or anonymously if preferred
  • Use your own corporate branding to ensure the look and feel of the portal matches your other websites


  • ESB enables you to easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF
  • On demand or automatically generated e-mail messages and SMS text messages
  • An inbuilt messaging system perfect for internal communications within your department
  • A cost reducing switch from paper to electronic correspondence

Electronic Document Management:

  • Documents can be stored electronically using a folder structure or even linked directly to a business process
  • Need to find exactly what you’re looking for? Utilise the full text search of all documents including Microsoft Word and Adobe PDF
  • Direct integration with a range of scanning services
  • ESB also uses Optical Character Recognition (OCR) making scanned document text searchable

Address Management:

  • Improve or remove poor quality customer data and validate customer identity
  • Integrated with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF
  • Eliminate database spelling mistakes and formatting errors
  • Save time for your staff with reduced address input


  • Support from a range of mapping providers including Bing Maps and solutions from GGP systems
  • Able to integrate spatial data into workflow decisions

Business Intelligence:

  • Find your up to date information at a glance with our custom dashboards
  • Reports can be easily written and distributed thanks to integration with a range of industry leading report writing tools such as Crystal Reports
  • Advanced and saveable search functions finds your data quicker

Authentication and Security:

  • Full integration with Active Directory for authentication and authority
  • An optional two-factor authentication is available for added security
  • Comprehensive auditing facilities
  • Flexible role-based architecture providing granular access control


  • Pull data in and synchronise from other sources using the External Data Sources Module
  • Allow third party systems to pull/push data to and from ESB using SOAP Web Services
  • Provide the deepest level of integration with .NET API (Please note- this requires a high degree of product knowledge)

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But don’t take our word for it, take a look at some of our case studies and see what our customers have to say.

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