ESB Bulky Waste
Product Description
ESB Bulky Waste system is a cloud software service that readily and effectively meets all of your needs for the handling of roadside bulky waste collections. From a customer-facing online form through to back-office oversight and statistics our bulky waste system offers a flexible and powerful tool to aid in managing your service.
The system comes with the following core capabilities:
• Complete managed service via the Cloud with full mobile capability
• Designed and developed from Local Government and public services
• Created for front-line public services to reduce costs and improve service
• Rapid business deployment method that is flexible and iterative
• Sustainable, flexible and future-proof
ESB Bulky Waste system is built on the ESB service delivery platform, which utilises the latest in cloud computing technology. The platform is robust, flexible, and hosted across multiple secure UK data centres for maximum resilience. ESB enables the deployment of new and templated applications in a rapid yet simple way supporting agile software methods and principles
Features
| Multiple crew capable |
| Multiple waste stream capable |
| Multiple round capable |
| Ability to assign lifted items with a weighting to allow automated crew allocation |
| Ability to take payments in the process |
| Ability to place restrictions on the number of lifts households can do |
| Flexible booking schedules to allow different crews and streams to operate as they need to |
| Manage access to resources to allow for routes to be changed and closed easily |
| Automated customisable work-flow through the organisation |
| Data management module for GDPR compliance |
| Built-in reporting services |
| Data extraction to familiar MS Office application formats |
| Full in-cab solution offered directly through a browser |
Benefits
| Reduction in administration costs |
| Increased back office efficiency through robotic process automation |
| Single joined-up process that flows from start to finish |
| Reduction in wasted space in vehicles |
FAQs
| Are you ISO 27001 certified? |
| Yes, we currently hold ISO 27001 certification in information security. |
| Where are the data centres you use based? |
| We only use AWS London based servers, data is never transferred outside of the United Kingdom. |
| Do you hold Cyber Essentials certification? |
| We do hold current Cyber Essentials certification. |
| Do you have ISO 9001? |
| Yes, we currently hold ISO 9001 certification in quality management systems. |
| Does your product offer single sign-on? |
| Yes, we offer single sing on via Azure AD free of charge. More information can be found on the following web page: https://selfservice.pentagull.co.uk/support/azure-ad |
| Can we use our own URL with ESB? |
| Yes you can, we offer this free of charge as part of the platform set up and more information regarding this can be found on the following web page: https://selfservice.pentagull.co.uk/support/dns |
| Can we use our own domain with ESB? |
| Yes you can, we offer this free of charge as part of the initial platform set up and more information can be found on the following web page: https://selfservice.pentagull.co.uk/support/e-mail |
| Where is the data located on the server and is the data housed on a shared server? |
| We operate and fully manage our own virtual servers, which are used exclusively for hosting our ESB platform. The servers do host a number of customers, with strict isolation policies in place to ensure each tenant remains secure from other tenants. You can read more about our tenant isolation strategy at the following web page: https://selfservice.pentagull.co.uk/support/tenant-isolation |
| Is there a centralised backup monitoring process? |
| Backup monitoring is part of our centralised monitoring system which is powered by the open-source Nagios monitoring solution. Monitoring includes verifying that backups are taking place as expected and that they are valid and readable. More information about our monitoring strategy can be found at the following web page: https://selfservice.pentagull.co.uk/support/monitoring |
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