Pentagull’s Tip Booking System passes 1 million bookings

As the year draws to a close our Tip Booking System has now passed the 1 million booking milestone and continues to handle thousands of bookings every day.

Launched back in May in order to help councils safely re-open their household waste recycling centres in a Covid-secure way, our Tip Booking System quickly proved popular with local authorities across the United Kingdom.

Our ability to leverage the flexibility of our ESB Agile platform together with our extensive experience in the local authority marketplace enabled us to develop a scalable, flexible and cost-effective booking system that could be deployed within the tight timescales required by our customers.

During the early months of the summer councils saw unprecedented demand for their household recycling facilities, and there were a number of high-profile failures of booking systems that simply couldn’t handle the huge influx of users. Thanks to our partnership with AWS – the largest provider of cloud computing resources in the world, our technical teams were able to ensure adequate capacity at all times, while still allowing us to keep our costs extremely competitive.

Throughout the year our customers have continued to leverage the benefits of their booking systems to gain valuable insight into how their services are being used – and then using that intelligence to make changes to optimise their service delivery. This results in cost savings as well as a better service for local residents.

Its not just about tip booking

Our booking system isn’t just for managing access to household recycling centres – one of our customers has expanded the system to manage access to its network of libraries – allowing residents to book online for a range of services at a time that suits them.

The team here at Pentagull are very proud of the work we have undertaken this year to help our customers adapt to rapidly changing times, and it has been fantastic to work with so many local authorities who have embraced the challenges of Covid-19 and adapted their services to help keep everyone safe.

Other news stories

Pentagull becomes an accredited Real Living Wage employer
Pentagull becomes an accredited Real Living Wage employer

We are pleased to announce that Pentagull has become a real living wage employer, accredited by the Living Wage Foundation. Our Living Wage commitment will see everyone working at Pentagull receive a minimum hourly wage of £9.50. This rate is significantly higher than the government minimum for over 25s, which currently stands at £8.72 per hour. This move will help solidify our long-term investment in our people.

Pentagull's migration to Redis for high availability session state
Pentagull's migration to Redis for high availability session state

Session state is an integral part of the ESB platform - we use it to keep track of logged in users, transactions that are in progress and a whole host of other bits and pieces that don't make sense to send to the client or store in the database. Because of this, the infrastructure that provides our session state needs to be highly available and resilient to both planned and unplanned events.

A nice and exciting start to February!
A nice and exciting start to February!

Today has marked the day that our HWRC booking system took another step on the way to becoming sentient after our ANPR barrier integration went live at one of Moray Councils HWRC sites.

ESB 21.01 Released
ESB 21.01 Released

Pentagull is pleased to start the year with the release of version 21.01 of the ESB platform. There are performance improvements, continued technology updates and new enhancements.

ESB 20.10 Released
ESB 20.10 Released

Pentagull is pleased to announce the immediate availability of version 20.10 of the ESB platform. The focus of the 20.10 release is on stability and fixes, however we’ve still found time to add some great new features.