Pentagull’s Tip Booking System passes 1 million bookings

As the year draws to a close our Tip Booking System has now passed the 1 million booking milestone and continues to handle thousands of bookings every day.

Launched back in May in order to help councils safely re-open their household waste recycling centres in a Covid-secure way, our Tip Booking System quickly proved popular with local authorities across the United Kingdom.

Our ability to leverage the flexibility of our ESB Agile platform together with our extensive experience in the local authority marketplace enabled us to develop a scalable, flexible and cost-effective booking system that could be deployed within the tight timescales required by our customers.

During the early months of the summer councils saw unprecedented demand for their household recycling facilities, and there were a number of high-profile failures of booking systems that simply couldn’t handle the huge influx of users. Thanks to our partnership with AWS – the largest provider of cloud computing resources in the world, our technical teams were able to ensure adequate capacity at all times, while still allowing us to keep our costs extremely competitive.

Throughout the year our customers have continued to leverage the benefits of their booking systems to gain valuable insight into how their services are being used – and then using that intelligence to make changes to optimise their service delivery. This results in cost savings as well as a better service for local residents.

Its not just about tip booking

Our booking system isn’t just for managing access to household recycling centres – one of our customers has expanded the system to manage access to its network of libraries – allowing residents to book online for a range of services at a time that suits them.

The team here at Pentagull are very proud of the work we have undertaken this year to help our customers adapt to rapidly changing times, and it has been fantastic to work with so many local authorities who have embraced the challenges of Covid-19 and adapted their services to help keep everyone safe.

Other news stories

ESB 21.07 Released
ESB 21.07 Released

Pentagull is pleased to announce the release of version 21.07 of the ESB platform. This release includes some great new features in addition to the usual incremental improvements.

We're going to the next LARAC event, are you?

We are excited to announce that we will be sponsoring the Local Authority Recycling Advisory Committee (LARAC), event in Glasgow on 24th August 2021. The event we will be sponsoring will be held at the Grand Central Hotel and will look in depth at the key issues around running an efficient and effective local authority waste and recycling service.

Two booking systems live in one day!
Two booking systems live in one day!

We are extremely happy to announce that West London Waste Authority’s HWRC booking system and Findhorn Village Conservation Company’s motorhome booking system have both gone live and are now seamlessly taking bookings.

First Edinburgh libraries reopen with the help of Pentagull’s booking system
First Edinburgh libraries reopen with the help of Pentagull’s booking system

The City of Edinburgh Council opens the doors of its libraries today for the first time since the December 2020 lock down. The first 4 libraries will open today with the remainder opening at various times later this month. All visitors to the libraries are required to book a slot in advance via an online booking form provided by Pentagull. The booking form lets visitors choose a time that suits them with no risk of being turned away due to the libraries being too busy.

ESB 21.04 Released
ESB 21.04 Released

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Pentagull becomes an accredited Real Living Wage employer
Pentagull becomes an accredited Real Living Wage employer

We are pleased to announce that Pentagull has become a real living wage employer, accredited by the Living Wage Foundation. Our Living Wage commitment will see everyone working at Pentagull receive a minimum hourly wage of £9.50. This rate is significantly higher than the government minimum for over 25s, which currently stands at £8.72 per hour. This move will help solidify our long-term investment in our people.