Pentagull’s Tip Booking System passes 1 million bookings

As the year draws to a close our Tip Booking System has now passed the 1 million booking milestone and continues to handle thousands of bookings every day.

Launched back in May in order to help councils safely re-open their household waste recycling centres in a Covid-secure way, our Tip Booking System quickly proved popular with local authorities across the United Kingdom.

Our ability to leverage the flexibility of our ESB Agile platform together with our extensive experience in the local authority marketplace enabled us to develop a scalable, flexible and cost-effective booking system that could be deployed within the tight timescales required by our customers.

During the early months of the summer councils saw unprecedented demand for their household recycling facilities, and there were a number of high-profile failures of booking systems that simply couldn’t handle the huge influx of users. Thanks to our partnership with AWS – the largest provider of cloud computing resources in the world, our technical teams were able to ensure adequate capacity at all times, while still allowing us to keep our costs extremely competitive.

Throughout the year our customers have continued to leverage the benefits of their booking systems to gain valuable insight into how their services are being used – and then using that intelligence to make changes to optimise their service delivery. This results in cost savings as well as a better service for local residents.

Its not just about tip booking

Our booking system isn’t just for managing access to household recycling centres – one of our customers has expanded the system to manage access to its network of libraries – allowing residents to book online for a range of services at a time that suits them.

The team here at Pentagull are very proud of the work we have undertaken this year to help our customers adapt to rapidly changing times, and it has been fantastic to work with so many local authorities who have embraced the challenges of Covid-19 and adapted their services to help keep everyone safe.

Other news stories

Yet another local authority benefitting from our HWRC booking system
Yet another local authority benefitting from our HWRC booking system

Bristol City Council are our latest customer to go live with our HWRC booking system. The integration of the system will provide effective traffic management and queue reductions at their existing Waste Reuse and Recycling Centres Avonmouth and Days Road. In addition to this, the system will also help manage congestion for the opening of the new site Hartcliffe Way, opening its doors on 21st June, by ensuring every visitor has their own allocated time slot.

ESB 22.04 Released
ESB 22.04 Released

Pentagull is pleased to announce the release of version 22.04 of the ESB platform. This release continues the recent trend of incremental improvements to reliability and usability as well as providing some feature enhancements.

Pentagull welcomes another two customers!
Pentagull welcomes another two customers!

Pentagull are thrilled to announce that South London Waste Partnership’s (SLWP) HWRC booking system and Hertfordshire County council’s commercial waste booking system have both gone live and are already receiving a high volume of bookings.

Providing our support for Ukraine
Providing our support for Ukraine

We are horrified by what’s going on in Ukraine, as I'm sure you are. Particularly cutting are the scenes showing young children and families fleeing a war zone or worse. At least 3 million people have fled their homes to escape conflict in Ukraine. Leaving behind jobs, belongings and loved ones, they now face an uncertain future. This morning we made a donation to the Disasters Emergency Committee.

Things are all go at Pentagull at the moment!
Things are all go at Pentagull at the moment!

Here at Pentagull we are finishing the financial year off with a flurry of activity. South Lanarkshire Council are our latest customer to go live with our HWRC Booking System, meaning they are now seamlessly taking bookings for Carluke Recycling Centre.

Password Advice
Password Advice

We suggest to both our employees and customers that employing a strong password, with a mix of capitalised letters, numbers and special characters is the most effective way of reducing the chance of being compromised by unauthorised access. However, we don’t force regular password changes for several reasons.