As the year draws to a close our Tip Booking System has now passed the 1 million booking milestone and continues to handle thousands of bookings every day.

Launched back in May in order to help councils safely re-open their household waste recycling centres in a Covid-secure way, our Tip Booking System quickly proved popular with local authorities across the United Kingdom.

Our ability to leverage the flexibility of our ESB Agile platform together with our extensive experience in the local authority marketplace enabled us to develop a scalable, flexible and cost-effective booking system that could be deployed within the tight timescales required by our customers.

During the early months of the summer councils saw unprecedented demand for their household recycling facilities, and there were a number of high-profile failures of booking systems that simply couldn’t handle the huge influx of users. Thanks to our partnership with AWS – the largest provider of cloud computing resources in the world, our technical teams were able to ensure adequate capacity at all times, while still allowing us to keep our costs extremely competitive.

Throughout the year our customers have continued to leverage the benefits of their booking systems to gain valuable insight into how their services are being used – and then using that intelligence to make changes to optimise their service delivery. This results in cost savings as well as a better service for local residents.

Its not just about tip booking

Our booking system isn’t just for managing access to household recycling centres – one of our customers has expanded the system to manage access to its network of libraries – allowing residents to book online for a range of services at a time that suits them.

The team here at Pentagull are very proud of the work we have undertaken this year to help our customers adapt to rapidly changing times, and it has been fantastic to work with so many local authorities who have embraced the challenges of Covid-19 and adapted their services to help keep everyone safe.