How Far?

874 miles is the figure you will most likely get when you ask the question, how far is it from the top of the UK to the bottom of the UK?

 

It’s only a little bit more than how far apart out our most northerly Council’s Aberdeenshire and Moray are from our newest customer Torbay Council!

 

Torbay are another authority who are joining the ESB family to utilise our HWRC booking system.

 

Our HWRC booking system is already proving its worth everywhere it goes because it’s good at its job. It’s saving money, time and getting plenty of positive feedback, not only from officers and members, but also from the residents themselves.

 

The system allows for little to no administration in order to manage your bookings and it will provide you with information and data to help you shape your service that you have simply not had access to in the past.

 

It was borne from a need to socially distance at HWRC sites, but a little over a month from our first customers going live, our customers are already seeing how it can benefit them as a permanent fixture to the way they run their service.

 

Need to know where to more effectively allocate your resources? Look at the usage and booking data. We are already seeing strong trends in the data after so little time that services are already using it to make positive changes to the way they operate making them more efficient and effective while also keeping residents happy.

 

Need to close a site down at short notice and let everyone know? Let the system do it, previously you would face a deluge of complaints at shutting a site down at short to no notice with people turning up on the day and complaining. But with our system you can, at the touch of a button, email everyone with a booking to let them know its closed, let them rebook a new slot and close the bookings off for the site all without needing a communications strategy to manage the fall-out.

 

Need to make sure people are not abusing the sites? Getting rid of waste is an expensive business so making sure the people that are coming to the site are meant to be there and are depositing waste they should be is an important task that is made manageable by having a system do the heavy lifting. Reducing just a small fraction of waste that shouldn’t be entering your site will pay for the system for a whole year.

 

If you work at a local authority and think you could use our system get in touch, equally if you’re a resident who, like me, hates queueing at the tip instead of driving straight in then feel free to tell your council to call us and we will make your visit easier for next time!

 

I’ll leave you with a throwaway comment I heard the other day that is fast becoming a fact, “A tip booking system is for life and not just for Covid.”

Other news stories

Pentagull becomes an accredited Real Living Wage employer
Pentagull becomes an accredited Real Living Wage employer

We are pleased to announce that Pentagull has become a real living wage employer, accredited by the Living Wage Foundation. Our Living Wage commitment will see everyone working at Pentagull receive a minimum hourly wage of £9.50. This rate is significantly higher than the government minimum for over 25s, which currently stands at £8.72 per hour. This move will help solidify our long-term investment in our people.

Pentagull's migration to Redis for high availability session state
Pentagull's migration to Redis for high availability session state

Session state is an integral part of the ESB platform - we use it to keep track of logged in users, transactions that are in progress and a whole host of other bits and pieces that don't make sense to send to the client or store in the database. Because of this, the infrastructure that provides our session state needs to be highly available and resilient to both planned and unplanned events.

A nice and exciting start to February!
A nice and exciting start to February!

Today has marked the day that our HWRC booking system took another step on the way to becoming sentient after our ANPR barrier integration went live at one of Moray Councils HWRC sites.

ESB 21.01 Released
ESB 21.01 Released

Pentagull is pleased to start the year with the release of version 21.01 of the ESB platform. There are performance improvements, continued technology updates and new enhancements.

Pentagull’s Tip Booking System passes 1 million bookings
Pentagull’s Tip Booking System passes 1 million bookings

As the year draws to a close our Tip Booking System has now passed the 1 million booking milestone and continues to handle thousands of bookings every day.

ESB 20.10 Released
ESB 20.10 Released

Pentagull is pleased to announce the immediate availability of version 20.10 of the ESB platform. The focus of the 20.10 release is on stability and fixes, however we’ve still found time to add some great new features.