Neat and Quote

Blackpool Council's new NEAT Inspect and Quote process has gone live for residents enabling them to apply online for rubbish removals directly from the Councils NEAT team! This gives residents a valuable service from a provider they know they can trust but it also has the knock-on effect of helping to reduce flytipping by making rubbish removal easy and affordable.

The new online process allows residents to request a quote by including details and pictures of what they want removing and where from. This is then routed through ESB using process automation to the NEAT team who work out a cost for collecting the waste and then send the quote out electronically to the customer via email.

This email contains the quoted amount as well as a link to make an online payment. If the resident is happy to go ahead, they can then pick a day and slot for the pickup to take place via ESB’s configurable resource scheduling tool.

When residents have picked their slot and paid, ESB updates the job, marks it as awaiting collection and passes it to the NEAT team. The day before the collection ESB sends the resident an email to remind them their collection is tomorrow and to have their rubbish ready for removal. The final step is when the NEAT team clears the rubbish, they use their mobile devices to mark the items as collected and the job is closed down.

All of this is managed via ESB in one system with no data ever leaving ESB to go to another system. Everything for this process is managed using ESB from front to back, residents use ESB’s self-service view allowing them an attractive responsive web form. This information then goes to the council officers who use ESB core, giving them powerful tools like workflow management and automated processing. And finally, the field workers use ESB mobile to get updates and close jobs out in the field via ESB’s iOS app.

Blackpool now has a fully digital solution for their process that reduces unnecessary contact and is managed through one simple and easy to use system saving them time and money while delivering a more efficient service to their residents.

Other news stories

Yet another local authority benefitting from our HWRC booking system
Yet another local authority benefitting from our HWRC booking system

Bristol City Council are our latest customer to go live with our HWRC booking system. The integration of the system will provide effective traffic management and queue reductions at their existing Waste Reuse and Recycling Centres Avonmouth and Days Road. In addition to this, the system will also help manage congestion for the opening of the new site Hartcliffe Way, opening its doors on 21st June, by ensuring every visitor has their own allocated time slot.

ESB 22.04 Released
ESB 22.04 Released

Pentagull is pleased to announce the release of version 22.04 of the ESB platform. This release continues the recent trend of incremental improvements to reliability and usability as well as providing some feature enhancements.

Pentagull welcomes another two customers!
Pentagull welcomes another two customers!

Pentagull are thrilled to announce that South London Waste Partnership’s (SLWP) HWRC booking system and Hertfordshire County council’s commercial waste booking system have both gone live and are already receiving a high volume of bookings.

Providing our support for Ukraine
Providing our support for Ukraine

We are horrified by what’s going on in Ukraine, as I'm sure you are. Particularly cutting are the scenes showing young children and families fleeing a war zone or worse. At least 3 million people have fled their homes to escape conflict in Ukraine. Leaving behind jobs, belongings and loved ones, they now face an uncertain future. This morning we made a donation to the Disasters Emergency Committee.

Things are all go at Pentagull at the moment!
Things are all go at Pentagull at the moment!

Here at Pentagull we are finishing the financial year off with a flurry of activity. South Lanarkshire Council are our latest customer to go live with our HWRC Booking System, meaning they are now seamlessly taking bookings for Carluke Recycling Centre.

Password Advice
Password Advice

We suggest to both our employees and customers that employing a strong password, with a mix of capitalised letters, numbers and special characters is the most effective way of reducing the chance of being compromised by unauthorised access. However, we don’t force regular password changes for several reasons.