Neat and Quote

Blackpool Council's new NEAT Inspect and Quote process has gone live for residents enabling them to apply online for rubbish removals directly from the Councils NEAT team! This gives residents a valuable service from a provider they know they can trust but it also has the knock-on effect of helping to reduce flytipping by making rubbish removal easy and affordable.

The new online process allows residents to request a quote by including details and pictures of what they want removing and where from. This is then routed through ESB using process automation to the NEAT team who work out a cost for collecting the waste and then send the quote out electronically to the customer via email.

This email contains the quoted amount as well as a link to make an online payment. If the resident is happy to go ahead, they can then pick a day and slot for the pickup to take place via ESB’s configurable resource scheduling tool.

When residents have picked their slot and paid, ESB updates the job, marks it as awaiting collection and passes it to the NEAT team. The day before the collection ESB sends the resident an email to remind them their collection is tomorrow and to have their rubbish ready for removal. The final step is when the NEAT team clears the rubbish, they use their mobile devices to mark the items as collected and the job is closed down.

All of this is managed via ESB in one system with no data ever leaving ESB to go to another system. Everything for this process is managed using ESB from front to back, residents use ESB’s self-service view allowing them an attractive responsive web form. This information then goes to the council officers who use ESB core, giving them powerful tools like workflow management and automated processing. And finally, the field workers use ESB mobile to get updates and close jobs out in the field via ESB’s iOS app.

Blackpool now has a fully digital solution for their process that reduces unnecessary contact and is managed through one simple and easy to use system saving them time and money while delivering a more efficient service to their residents.

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