COVID-19 readiness - March 17th

We’re all worried about the impact of COVID-19 on our lives and on society. At Pentagull we’re also concerned about the potential impact the spread of the virus could have on our team, their families and our client base. So we’ve been planning extensively for the likely scenarios and we wanted to share those plans with you so you can have confidence that we’ve really got your back in all eventualities.

Business continuity

We have, in the background of the last week been quietly working to make sure we have everything in place for the full team to start working from home if that’s the way the situation evolves. Based on the most recent advice from the government we will, starting from tomorrow the 18th March be implementing home working for all staff. In reality the only noticeable difference for our customers will be that the physical office will be closed. Other than that, everything will be business as usual, the phone number will remain open and all support calls and tickets will be answered as normal. Active projects will continue as far as possible while our customers are still available to work with.

Team wellbeing

We know you care about the wellbeing of our team as much as we do. The good news is that no-one in the team has displayed any symptoms and there are no reports of anyone in our extended family suffering the effects of COVID-19. We’ll continue to monitor this of course and from tomorrow all staff will start working from home so that we minimise risk to them and people around them.

Summary

While the current circumstances are quite unnerving, we feel that we’re as ready as possible for the changing situation. We have robust risk management processes in place across all of our operations and we’re confident that these will see us through this period of uncertainty. We’ll be actively managing the situation as things change and keeping you up to date. But we encourage you to raise any concerns which you may have with your account manager or the support desk.

Other news stories

Yet another local authority benefitting from our HWRC booking system
Yet another local authority benefitting from our HWRC booking system

Bristol City Council are our latest customer to go live with our HWRC booking system. The integration of the system will provide effective traffic management and queue reductions at their existing Waste Reuse and Recycling Centres Avonmouth and Days Road. In addition to this, the system will also help manage congestion for the opening of the new site Hartcliffe Way, opening its doors on 21st June, by ensuring every visitor has their own allocated time slot.

ESB 22.04 Released
ESB 22.04 Released

Pentagull is pleased to announce the release of version 22.04 of the ESB platform. This release continues the recent trend of incremental improvements to reliability and usability as well as providing some feature enhancements.

Pentagull welcomes another two customers!
Pentagull welcomes another two customers!

Pentagull are thrilled to announce that South London Waste Partnership’s (SLWP) HWRC booking system and Hertfordshire County council’s commercial waste booking system have both gone live and are already receiving a high volume of bookings.

Providing our support for Ukraine
Providing our support for Ukraine

We are horrified by what’s going on in Ukraine, as I'm sure you are. Particularly cutting are the scenes showing young children and families fleeing a war zone or worse. At least 3 million people have fled their homes to escape conflict in Ukraine. Leaving behind jobs, belongings and loved ones, they now face an uncertain future. This morning we made a donation to the Disasters Emergency Committee.

Things are all go at Pentagull at the moment!
Things are all go at Pentagull at the moment!

Here at Pentagull we are finishing the financial year off with a flurry of activity. South Lanarkshire Council are our latest customer to go live with our HWRC Booking System, meaning they are now seamlessly taking bookings for Carluke Recycling Centre.

Password Advice
Password Advice

We suggest to both our employees and customers that employing a strong password, with a mix of capitalised letters, numbers and special characters is the most effective way of reducing the chance of being compromised by unauthorised access. However, we don’t force regular password changes for several reasons.