COVID-19 readiness - March 17th

We’re all worried about the impact of COVID-19 on our lives and on society. At Pentagull we’re also concerned about the potential impact the spread of the virus could have on our team, their families and our client base. So we’ve been planning extensively for the likely scenarios and we wanted to share those plans with you so you can have confidence that we’ve really got your back in all eventualities.

Business continuity

We have, in the background of the last week been quietly working to make sure we have everything in place for the full team to start working from home if that’s the way the situation evolves. Based on the most recent advice from the government we will, starting from tomorrow the 18th March be implementing home working for all staff. In reality the only noticeable difference for our customers will be that the physical office will be closed. Other than that, everything will be business as usual, the phone number will remain open and all support calls and tickets will be answered as normal. Active projects will continue as far as possible while our customers are still available to work with.

Team wellbeing

We know you care about the wellbeing of our team as much as we do. The good news is that no-one in the team has displayed any symptoms and there are no reports of anyone in our extended family suffering the effects of COVID-19. We’ll continue to monitor this of course and from tomorrow all staff will start working from home so that we minimise risk to them and people around them.

Summary

While the current circumstances are quite unnerving, we feel that we’re as ready as possible for the changing situation. We have robust risk management processes in place across all of our operations and we’re confident that these will see us through this period of uncertainty. We’ll be actively managing the situation as things change and keeping you up to date. But we encourage you to raise any concerns which you may have with your account manager or the support desk.

Other news stories

OUR ADVICE ON PASSWORDS
OUR ADVICE ON PASSWORDS

Strong password policies are essential for keeping organisations secure against various threats, including unauthorised access and hacking. However, we do not enforce regular password changes for multiple reasons.

Garden waste gets a new string to its bow
Garden waste gets a new string to its bow

We have added a new payment option to our garden waste service!

MANCHESTER TO BLACKPOOL CHARITY BIKE RIDE 2024
MANCHESTER TO BLACKPOOL CHARITY BIKE RIDE 2024

It’s approaching that time of year again! On 14th July, cyclists will be gathering at Salford Quays for one of the biggest fundraising cycle events in the UK to raise vital funds for The Christie Charity.

Stirling Council Go-live with our HWRC Booking system
Stirling Council Go-live with our HWRC Booking system

We have yet another go-live to shout about! Here at Pentagull we are very pleased to announce that Stirling Council are the latest to benefit from our industry-leading HWRC booking system.

Implementation Specialist Lewis Takes on 40-Mile Trek for Charity in Annual K2B Event
Implementation Specialist Lewis Takes on 40-Mile Trek for Charity in Annual K2B Event

This weekend, on Saturday 11th May, our implementation specialist Lewis Hogarth is gearing up to tackle a formidable challenge: walking 40 miles from Keswick to Barrow as part of the annual K2B charity event.

Another huge go-live to shout about!
Another huge go-live to shout about!

It’s been an extremely productive start to the year for everyone here at Pentagull and we are very happy to announce that HW Martin Waste LTD are the latest to go live with our hugely in demand HWRC Booking system.