Pentagull, we’ve crafted a service which understands the challenges faced in daily local gov and provides the solutions.

Core components- Features and Benefits

Software as a service:

• No developer? No problem! ESB is designed for your frontline staff with little to NO coding experience.
• We’re on the ball and always on top of the latest in cloud computing technology which means so you will be too.
• Hosted across multiple and secure UK data centres meaning MAXIMUM resilience

Workflow:

• A fast, reliable and powerful work-flow engine, providing automated business decisions
• Business processes easily created and/or modified

Out of Office:

• Mobile friendly with native apps for both iOS and Android

Self Service:

• As a dedicated Self-Service portal, ESB allows customers to directly interact online across a range of services. These can be completed either authenticated or anonymously if preferred
• Use your own corporate branding to ensure the look and feel of the portal matches your other websites

Correspondence:

• ESB enables you to easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF
• On demand or automatically generated e-mail messages and SMS text messages
• An inbuilt messaging system perfect for internal communications within your department
• A cost reducing switch from paper to electronic correspondence

Electronic Document Management:

• Documents can be stored electronically using a folder structure or even linked directly to a business process
• Need to find exactly what you’re looking for? Utilise the full text search of all documents including Microsoft Word and Adobe PDF
• Direct integration with a range of scanning services
• ESB also uses Optical Character Recognition (OCR) making scanned document text searchable

Address Management:

• Improve or remove poor quality customer data and validate customer identity
• Integrated with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF
• Eliminate database spelling mistakes and formatting errors
• Save time for your staff with reduced address input

Mapping/GIS:

• Support from a range of mapping providers including Bing Maps and solutions from GGP systems
• Able to integrate spatial data into workflow decisions

Business Intelligence:

• Find your up to date information at a glance with our custom dashboards
• Reports can be easily written and distributed thanks to integration with a range of industry leading report writing tools such as Crystal Reports
• Advanced and saveable search functions finds your data quicker

Authentication and Security:

• Full integration with Active Directory for authentication and authority
• An optional two-factor authentication is available for added security
• Comprehensive auditing facilities
• Flexible role-based architecture providing granular access control

Integrations:

• Pull data in and synchronise from other sources using the External Data Sources Module
• Allow third party systems to pull/push data to and from ESB using SOAP Web Services
• Provide the deepest level of integration with .NET API (Please note- this requires a high degree of product knowledge)

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