ESB Education Penalty Notices
Product description
The ESB Education Penalty Notice system is a small and discrete system built on our ESB platform that manages the issuing and payment of PCN’s relating to school absences.
It allows any number of schools from within an authority or academy trust to input penalty notices into the centralised system or for a central administrator to manage the process completely. Letters are then generated from the system to the parents informing them of the penalty and included in the letters are details of how to pay on the PCN online.
Parents can then quickly and easily go to the website and enter their reference number to complete payment with the payment amount being automatically calculated based on the time from when the letter was issued.
With a small amount of additional work, the penalty notice system can also route cases directly to your legal team for PCN’s that have not been paid within the time frames.
Features
| Automated document generation |
| Automatic fine cost calculation |
| Traffic light system allowing high level of visibility of escalation |
| Threshold configuration on escalation levels |
| Built in notifications when PCN’s elapse |
| Multi school system |
| Easy to use online payment form |
| Powerful search capability |
| Role based authentication/authorisation |
Benefits
| Time saving with automation of manual and time-consuming processes |
| Integrated directly to your payment provider |
| Reduction in unpaid fines |
| See a notable reduction in costs |
| Provides your team a single point of management for all education penalty notices |
| Tailored to your organisation |
FAQs
| Are you ISO 27001 certified? |
| Yes, we currently hold ISO 27001 certification in information security. |
| Where are the data centres you use based? |
| We only use AWS London based servers, data is never transferred outside of the United Kingdom. |
| Do you hold Cyber Essentials certification? |
| We do hold current Cyber Essentials certification. |
| Do you have ISO 9001? |
| Yes, we currently hold ISO 9001 certification in quality management systems. |
| Does your product offer single sign-on? |
| Yes, we offer single sing on via Azure AD free of charge. More information can be found on the following web page: https://selfservice.pentagull.co.uk/support/azure-ad |
| Can we use our own URL with ESB? |
| Yes you can, we offer this free of charge as part of the platform set up and more information regarding this can be found on the following web page: https://selfservice.pentagull.co.uk/support/dns |
| Can we use our own domain with ESB? |
| Yes you can, we offer this free of charge as part of the initial platform set up and more information can be found on the following web page: https://selfservice.pentagull.co.uk/support/e-mail |
| Where is the data located on the server and is the data housed on a shared server? |
| We operate and fully manage our own virtual servers, which are used exclusively for hosting our ESB platform. The servers do host a number of customers, with strict isolation policies in place to ensure each tenant remains secure from other tenants. You can read more about our tenant isolation strategy at the following web page: https://selfservice.pentagull.co.uk/support/tenant-isolation |
| Is there a centralised backup monitoring process? |
| Backup monitoring is part of our centralised monitoring system which is powered by the open-source Nagios monitoring solution. Monitoring includes verifying that backups are taking place as expected and that they are valid and readable. More information about our monitoring strategy can be found at the following web page: https://selfservice.pentagull.co.uk/support/monitoring |
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