At the beginning of August SWISCo on behalf of Torbay Council contacted Pentagull to deliver a garden waste subscription service.
They wanted to implement a single system to manage the complete customer journey from signup and online payment through to bin delivery and crew collections.
It also needed it to provide discounts to specified households and send all communications both via email or by post without the need for officer intervention and it needed to do so by the 1st of October!
We are excited to say subscriptions went live today 2 weeks ahead of schedule!
This has been an exciting project with a seamless and simple sign-up for residents that gives the authority a simple and easy-to-manage service.
This project has taken a step away from traditional bin stickers as a management option. This makes not only financial and administrative sense, but it also makes more sense for residents as they are no longer bound to subscription windows. This means that no matter when residents sign up they will get a 12-month subscription from the date of sign up. Renewals are also easier as nothing needs to be sent to the residents manually. Renewals are managed automatically by the system with no disruption in service to residents.
Roll all of this into a single package and this garden waste system is a cut above the rest!
