ESB Online Forms
Product Description
Pentagull’s ESB Online forms solution is a cloud software service for the delivery of online digital transactions through the use of modern, responsive and highly configurable online forms. It is based on our ESB platform, which has been designed uniquely for automating services in local government to reduce costs and facilitate better service fulfilment.
Utilising the latest in cloud computing technology, this agile application service is robust and flexible and hosted across multiple secure UK data centres for maximum resilience. The ESB Self-Service Portal solution facilitates the rapid deployment of online forms either from scratch or based on our growing library of templates.
By default, all submitted forms will be sent to a designated e-mail address for processing. However, if you require a deeper integration with your existing systems or you wish to use the ESB platform to manage your processes end-to-end, this can easily be achieved by purchasing additional modules.
The ESB Self-Service Portal uses the latest web standards such as HTML 5 and CSS, along with industry-leading toolkits such as Bootstrap and JQuery. All generated forms conform to WCAG level AA or above, ensuring they are accessible to the widest audience. We regularly perform testing of our products using a variety of assistive technologies such as screen readers, and we are proud of our pro-active and “real-world” approach to accessibility.
Features
Build dynamic, responsive online forms that work across a wide range of modern web-enabled devices |
Use corporate branding to fully integrate the look and feel of the portal with other web sites in your portfolio |
Customers can select a number of options to build their profile and access more specific information |
Customers can register to create a citizen account with the portal to track the progress of items they have submitted |
Pre-populate service requests and applications with common fields |
Complete managed service via the Cloud |
Rapid business deployment method that is flexible and iterative |
Full configuration by the customer without the need for in-depth programming skills |
Benefits
Channelling demand onto self-service reduces costs per transaction |
Provides real time accurate data that assists management and teams to make better decisions |
Significant savings in time taken to process transactions and cases |
Gives opportunity for citizen personalisation |
A system capable of growing and changing easily to meet future needs |
Allows customers to transact at a time that suits them |
FAQs
Are you ISO 27001 certified? |
Yes, we currently hold ISO 27001 certification in information security. |
Where are the data centres you use based? |
We only use AWS London based servers, data is never transferred outside of the United Kingdom. |
Do you hold Cyber Essentials certification? |
We do hold current Cyber Essentials certification. |
Do you have ISO 9001? |
Yes, we currently hold ISO 9001 certification in quality management systems. |
Does your product offer single sign-on? |
Yes, we offer single sing on via Azure AD free of charge. More information can be found on the following web page: https://selfservice.pentagull.co.uk/support/azure-ad |
Can we use our own URL with ESB? |
Yes you can, we offer this free of charge as part of the platform set up and more information regarding this can be found on the following web page: https://selfservice.pentagull.co.uk/support/dns |
Can we use our own domain with ESB? |
Yes you can, we offer this free of charge as part of the initial platform set up and more information can be found on the following web page: https://selfservice.pentagull.co.uk/support/e-mail |
Where is the data located on the server and is the data housed on a shared server? |
We operate and fully manage our own virtual servers, which are used exclusively for hosting our ESB platform. The servers do host a number of customers, with strict isolation policies in place to ensure each tenant remains secure from other tenants. You can read more about our tenant isolation strategy at the following web page: https://selfservice.pentagull.co.uk/support/tenant-isolation |
Is there a centralised backup monitoring process? |
Backup monitoring is part of our centralised monitoring system which is powered by the open-source Nagios monitoring solution. Monitoring includes verifying that backups are taking place as expected and that they are valid and readable. More information about our monitoring strategy can be found at the following web page: https://selfservice.pentagull.co.uk/support/monitoring |
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