ESB Housing Licensing
Product Description
ESB Housing Licensing system provides your authority with an efficient and cost-effective way to manage your applications online from start to finish all in one system. Designed in conjunction directly with local authorities to ensure it's fit for purpose and efficient. Our software will save you time and money allowing you to use it where it's needed.
It allows a comprehensive fully online service to submit and track applications for a Selective, Additional HMO or Mandatory HMO licence as well as continue saved applications. It also allows Scottish authorities to manage short lets licensing.
It enables your customers to view historic licenses and re-download certificates for existing licences and it also provides the legislative public register for licences.
Online payments are taken through your preferred payment provider and can be taken in two parts, one for application and then a payment for the actual license either online through your payment portal provider or there is flow in the system to accommodate you using your internal invoicing system to raise invoices separately and then record them in the Licensing portal system.
Included in the system is a full Housing health and safety rating system (HHSRS) scoring calculator.
Features
Document management with upload capability and generation of relevant documentation |
GDPR compliance via the use of our inbuilt GDPR module |
Single portal for all communications with multiple transaction capability |
HHSRS Scoring |
Suitable for Mandatory, Selective, Additional and Voluntary Licensing schemes |
Staggered application process with save and resume functions |
Streamlined online licence application processes and payments with digital signature |
Online public landlords register included |
Landlords and agents can manage applications online reducing contact |
Highly automated process, automated document production and expiry notifications |
Includes short term licensing |
Benefits
Efficiency gains through the automation of communication through various channels |
Integrated directly to your payment provider |
Reduce incomplete or incorrect applications |
Improves customer engagement and uptake, digitisation and channel shift |
Easy to maintain, minimises impact on IT |
Totally secure information and service provision |
Can be tailored to your organisation |
Enables end to end digital processes improving customer service |
Address validation via UPRN to prevent incorrect scheme applications |
Free up officer time to focus on prevention and enforcement |
FAQs
Are you ISO 27001 certified? |
Yes, we currently hold ISO 27001 certification in information security. |
Where are the data centres you use based? |
We only use AWS London based servers, data is never transferred outside of the United Kingdom. |
Do you hold Cyber Essentials certification? |
We do hold current Cyber Essentials certification. |
Do you have ISO 9001? |
Yes, we currently hold ISO 9001 certification in quality management systems. |
Does your product offer single sign-on? |
Yes, we offer single sing on via Azure AD free of charge. More information can be found on the following web page: https://selfservice.pentagull.co.uk/support/azure-ad |
Can we use our own URL with ESB? |
Yes you can, we offer this free of charge as part of the platform set up and more information regarding this can be found on the following web page: https://selfservice.pentagull.co.uk/support/dns |
Can we use our own domain with ESB? |
Yes you can, we offer this free of charge as part of the initial platform set up and more information can be found on the following web page: https://selfservice.pentagull.co.uk/support/e-mail |
Where is the data located on the server and is the data housed on a shared server? |
We operate and fully manage our own virtual servers, which are used exclusively for hosting our ESB platform. The servers do host a number of customers, with strict isolation policies in place to ensure each tenant remains secure from other tenants. You can read more about our tenant isolation strategy at the following web page: https://selfservice.pentagull.co.uk/support/tenant-isolation |
Is there a centralised backup monitoring process? |
Backup monitoring is part of our centralised monitoring system which is powered by the open-source Nagios monitoring solution. Monitoring includes verifying that backups are taking place as expected and that they are valid and readable. More information about our monitoring strategy can be found at the following web page: https://selfservice.pentagull.co.uk/support/monitoring |
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