We’re delighted to share that Hampshire County Council has chosen Pentagull to deliver its new Household Waste Recycling Centre (HWRC) booking and permit system — one of the largest HWRC networks in the country.

This is a fantastic milestone for our team and a real vote of confidence in our HWRC Booking platform. It is already trusted by over 30 councils to help manage over 150 sites across the UK, making visits to recycling centres simpler, faster, and more efficient.

Supporting one of the UK’s biggest HWRC networks                 

Hampshire operates 24 HWRCs across the county and, from next year, will move to a new fully digital booking and permit system. The change will help the council deliver a smoother, more reliable service for residents while reducing running costs and administration time.

Delivering savings and new functionality

The overall project budget is £200,000, which includes several suppliers working together, while Pentagull’s part of the project will cost just under £50,000, covering the delivery of the booking and digital permit system, this new contract will provide significant savings compared to the council’s existing yearly fees, while introducing a range of new functionality to improve both the resident and staff experience. These enhancements will make it easier for users to book visits, manage permits, and access the service across different devices — all within a modern, secure digital platform.

A council-led move towards digital services

While the council has decided to remove its telephone booking line as part of its broader digital-first strategy, that decision isn’t a limitation of our system. The HWRC system fully supports accessible, easy-to-use online services, and Hampshire’s team has been clear that they’re focused on providing digital support for those who need it.

Why Hampshire chose Pentagull

As outlined in the council’s decision report, the move to Pentagull was driven by the need for a more modern, configurable, and proven solution that could:

• Improve the user experience for residents and staff.

• Offer greater flexibility and control for the council’s operations team.

• Provide better data and reporting to support future improvements.

• Deliver measurable cost savings over the life of the contract.

We’re proud that our technology and approach stood out — particularly our reputation for collaboration, innovation, and responsive customer support.

Looking ahead

We’re excited to partner with Hampshire, Portsmouth, and Southampton councils to deliver this new system and continue shaping the future of digital waste services across the UK.

You can learn more about our HWRC Booking System here.