THE CHALLENGE

The problem was not new and unique to Anti-Social Behaviour. The core issue is a direct result of a number of agencies dealing with similar issues in isolation within their own systems and varying levels of prioritisation. Each agency would only see their part of the problem and would never have sight of a wider view of things.

Although the new Antisocial Behaviour Risk Assessment Conference (ASBRAC) team led by Phil Coope was able to act as the main hub and co-ordinate a risk assessment system across all the local agencies, he still had the following challenges:

• “Clunky” and awkward information systems
• Inconsistency in how things are recorded and presented
• Things getting missed
• Data being vulnerable and not as secure as it should be
• Fragmented and patchy use of IT support systems i.e. email systems and spreadsheets

THE SOLUTION

Following the initial scoping meeting, the Pentagull team worked alongside the ASBRAC team to gather knowledge and insight of the work and the problems identified around the “clunky” nature of the existing fragmented information systems and flows. Once sufficient knowledge had been gathered a detailed schema that included the key flows of the work was produced. The next stage was to design of a “proof of concept” using the configuration module of Enterprise Service Builder based on the schema and flows of work. The ASBRAC team were able to test the system as it was being built and through a series of refinements the ASBRAC case management system was built in a relatively short period of time and made live. This was achieved without the traditional set of documents, excessive meetings to agree business process designs and project updates etc.

User feedback has been over-whelmingly positive:

“The new system does what I need it to do. I can now track the progress of each case, ensure that outstanding actions and reviews are updated expeditiously, and provide managers and supervisors with professional and meaningful reports. The system vastly reduces the administrative burden leaving me more time to work on cases.” Amanda McVittie, ASB Coordinator.

“We now have in place a case management system that provides the team with everything they need. We will be looking to provide direct access to the system for multi-agency workers in the near future working with the Pentagull team. This will massively help the sharing of consistent and accurate information to the right people where they need it. I would recommend the Pentagull team for their professional and dynamic approach to meeting our needs.” Phil Coope, ASB Manager

THE FUTURE

Moving forwards the system will help to reduce administrative burden and make handling cases a more joined-up experience, offering the ability to link similar enforcement activities together on one system.