Our Case Studies

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North East Lincolnshire Anti Social Behaviour System

North East Lincolnshire wanted to move away from recording instances of anti social behaviour on multiple spreadsheets and instead wanted a joined up solution which could enable sharing with their partners.

Enterprise System Replacement

Assisting Blackpool Council to replace an IT system from the market place that had become embedded across three directorates and multiple service areas over a number of years. The system was predominantly used for enforcement activities but had other modules that were utilized as well.

Fleet Management & Transport Solutions in Blackpool

Enabling Blackpool Council’s CVMU team to maintain an efficient and productive fleet of vehicles and plant whilst improving service and delivery performance.

Tackling Anti-Social Behaviour in Blackpool

Delivering a more co-ordinated approach to Anti-Social Behaviour and the protection of vulnerable victims. Blackpool Council developed a tiered approach responding to those at risk and developing a strategy to inform a robust and informed design for the future.

Blackpool Streetscene Transformation Project

Delivering a platform that would enable joined-up IT for a combination of several existing services within Blackpool Council at the same time replacing two legacy software systems.

Customer Access Rethink, Redesign and Results

Helping Blackpool Council achieve One of the main goals for the new service was to enable the Council to have a holistic service view of its customers and for the customer service agent to fully resolve most enquiries at the first point of contact.

Gifts and Interests Register

The service required an online submission method that provided a quick and more efficient way for staff to register their interest(s) or submit a nil return as well as an improved collection and collation process to save the co-ordinators time and effort.

OUR SERVICES HELP YOU SUCCEED

We have acquired our knowledge and expertise over many years building a team of dedicated professionals who thrive on solving your problems and opportunities.

Business Consultancy

Our services include
  • Project Management
  • Cloud migration consultancy
  • GDPR Compliance consultancy
  • Licence Review
  • ESB Business Health Check

Technical Consultancy

ESB technical services include
  • Business Analytics and KPI Reporting
  • Customisation Consultancy
  • Implementation Consultancy
  • Back office Integration Services
  • ESB Technical Health Check

Training

Our courses cover
  • End User Training
  • Supervisor Training
  • Reports User Training

See us in action. Our methods work!

We use a hybrid method based on computer science (how to code in the right way with the right tools) and psychology (working in human based organisations). We combined the more traditional approach of: Design -> Build -> Implement -> Operate with our emerging Agile method: Discovery -> Alpha -> Beta -> Live -> Retirement in order to be able to adapt to our customers needs/environments.