Our Case Studies
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North East Lincolnshire wanted to move away from recording instances of anti social behaviour on multiple spreadsheets and instead wanted a joined up solution which could enable sharing with their partners.
Assisting Blackpool Council to replace an IT system from the market place that had become embedded across three directorates and multiple service areas over a number of years. The system was predominantly used for enforcement activities but had other modules that were utilized as well.
Enabling Blackpool Council’s CVMU team to maintain an efficient and productive fleet of vehicles and plant whilst improving service and delivery performance.
Delivering a more co-ordinated approach to Anti-Social Behaviour and the protection of vulnerable victims. Blackpool Council developed a tiered approach responding to those at risk and developing a strategy to inform a robust and informed design for the future.
Delivering a platform that would enable joined-up IT for a combination of several existing services within Blackpool Council at the same time replacing two legacy software systems.
Helping Blackpool Council achieve One of the main goals for the new service was to enable the Council to have a holistic service view of its customers and for the customer service agent to fully resolve most enquiries at the first point of contact.
The service required an online submission method that provided a quick and more efficient way for staff to register their interest(s) or submit a nil return as well as an improved collection and collation process to save the co-ordinators time and effort.
OUR SERVICES HELP YOU SUCCEED
We have acquired our knowledge and expertise over many years building a team of dedicated professionals who thrive on solving your problems and opportunities.
Our services include
- Project Management
- Cloud migration consultancy
- GDPR Compliance consultancy
- Licence Review
- ESB Business Health Check
ESB technical services include
- Business Analytics and KPI Reporting
- Customisation Consultancy
- Implementation Consultancy
- Back office Integration Services
- ESB Technical Health Check
Our courses cover
- End User Training
- Supervisor Training
- Reports User Training
See us in action. Our methods work!
We use a hybrid method based on computer science (how to code in the right way with the right tools) and psychology (working in human based organisations). We combined the more traditional approach of: Design -> Build -> Implement -> Operate with our emerging Agile method: Discovery -> Alpha -> Beta -> Live -> Retirement in order to be able to adapt to our customers needs/environments.