ESB HWRC Bookings
Product Description
ESB HWRC Bookings is a cloud software service that allows your organisation to effectively manage access to your HWRC sites. Since 2019, our booking service has allowed for an unlimited number of HWRC sites to be managed through the service with the ability to manage waste streams and different vehicle types at the point of booking.
The service is designed to be customer self-service orientated with users able to book slots and cancel all without needing to impact on officer’s time. This allows officers to give their time utilising the back-office system to add and amend bookings for members of the public who do not have access to the web booking form. This is handled all within one ESB installation. The booking form itself offers unrivalled levels of flexibility allowing you to customise the form to meet your own requirements.
In the back office, we supply you with a range of reports and dashboards to offer you access to data to enable a level of service analysis that just would not have been possible without the booking system in place. This enables you to manage your sites with a newfound level of knowledge, reallocating resources with data to back up your decisions at the touch of a button.
You can access our HWRC demo which is hosted on our fictitious Penforth Council website.
Features
| Online booking and cancellation facility, users can make, amend and cancel bookings online in under 60 seconds |
| Fully customisable booking form so you can capture what data is most important to you |
| Automated configurable confirmation emails with the option to add calendar reminders for residents |
| Flexible booking schedules to allow sites to all operate individual opening hours |
| Variable slot numbers to allow bigger sites to take more vehicles and vice versa |
| Automatic notifications to the customer via email and the option to send text messages via GOV notify |
| Configurable reminder emails sent at a predefined interval before the booking |
| Bulk cancellation module for shutting sites at short notice |
| Manage access to resources to allow for opening hours to be amended easily and quickly |
| Automated customisable workflow through the organisation |
| Ability to set complex booking rules such as limiting the number of bookings made by each household base upon address, registration or both |
| Ability to allow hire vehicles on site with flexibility in how its managed |
| Ability to allow different classifications of vehicles to be handled differently for example vans taking double slots |
| Recording of waste streams being deposited |
| Data management module for GDPR compliance |
| Built-in reporting services and the ability to export data easily to other reporting tools |
| Data extraction to familiar MS Office application formats |
| Bilingual customer-facing form |
| Online registration checker for validating bookings |
| Address lock to ensure only your residents are utilising your sites |
| Ability to directly supply your address data using an automated service |
| Blocklist functionality to stop bookings from vehicles that should not access sites |
| Warning list functionality to give site operatives valuable information about vehicles entering the sites |
| Site check-in module to allow sites to check vehicles easily and quickly and to add comments regarding bookings |
| Ward information and spatial information are automatically logged to allow special analysis and ward reporting |
| Option to integrate with on-site ANPR to automate vehicle entry |
| Option to take online payments for things like commercial waste visits |
| Option to check registrations against the DVLA database |
| Full branding to match your corporate site is included as standard |
Benefits
| Huge time saving on manual administration, on average in the first month alone your system will save you more than it costs to run your system for the first year |
| Reduction in the number of unauthorised vehicles entering the site leads to greater cost savings for the authority as unauthorised waste will not need to be disposed of |
| Reduction in staffing costs, no need to staff queues as people arrive in their designated time slots |
| More efficient running of sites, with more data on which sites are busy and when you can reallocate resources more effectively |
| Never be caught out by a rush at any of your sites again, with a booking system in place you will never suffer from unexpected demand |
| Close sites and change opening hours easily and quickly. Closed dates and times are not offered out to residents so no one will turn up to a closed site |
FAQs
| Are you ISO 27001 certified? |
| Yes, we currently hold ISO 27001 certification in information security. |
| Where are the data centres you use based? |
| We only use AWS London based servers, data is never transferred outside of the United Kingdom. |
| Does your product offer single sign-on? |
| Yes, we offer single sing on via Azure AD free of charge. More information can be found on the following web page: https://selfservice.pentagull.co.uk/support/azure-ad |
| Can we use our own URL with ESB? |
| Yes you can, we offer this free of charge as part of the platform set up and more information regarding this can be found on the following web page: https://selfservice.pentagull.co.uk/support/dns |
| Do you hold Cyber Essentials certification? |
| We do hold current Cyber Essentials certification. |
| Do you have ISO 9001? |
| Yes, we currently hold ISO 9001 certification in quality management systems. |
| Are you ITIL certified? |
| No, our support processes are modelled on the ITIL framework and form part of our ISO9001 quality management system to ensure we deliver a consistently high level of support to our customers. Incidents can be logged via phone, e-mail or online via our support portal. |
| Can we use our own domain with ESB? |
| Yes you can, we offer this free of charge as part of the initial platform set up and more information can be found on the following web page: https://selfservice.pentagull.co.uk/support/e-mail |
| Where is the data located on the server and is the data housed on a shared server? |
| We operate and fully manage our own virtual servers, which are used exclusively for hosting our ESB platform. The servers do host a number of customers, with strict isolation policies in place to ensure each tenant remains secure from other tenants. You can read more about our tenant isolation strategy at the following web page:https://selfservice.pentagull.co.uk/support/tenant-isolation |
| Is there a centralised backup monitoring process? |
| Backup monitoring is part of our centralised monitoring system which is powered by the open-source Nagios monitoring solution. Monitoring includes verifying that backups are taking place as expected and that they are valid and readable. More information about our monitoring strategy can be found at the following web page:https://selfservice.pentagull.co.uk/support/monitoring |
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