ESB HWRC Bookings
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ESB HWRC Bookings

ESB HWRC Booking is a cloud software service that allows your organisation to effectively manage access to your HWRC sites.  Our booking service allows for an unlimited number of HWRC sites to be managed through the service with the ability to manage waste streams and different vehicle types at the point of booking.

The service is designed to be customer self-service orientated with users able to book slots and cancel all without needing to impact on officer’s time. This allows officers to give their time utilising the back-office system to add and amend bookings for members of the public who do not have access to the web booking form. This is handled all within one ESB installation. The booking form itself offers unrivalled levels of flexibility allowing you to customise the form to meet your own requirements.

In the back office we supply you with a range of reports and dashboards to offer you access to data to enable a level of service analysis that just would not have been possible without the booking system in place. This enables you to manage your sites with a newfound level of knowledge, reallocating resources with data to back up your decisions at the touch of a button.


  • Online booking and cancellation facility
  • Flexible booking schedules to allow sites to all operate individual opening hours
  • Variable slot numbers to allow bigger sites to take more vehicles and vice versa
  • Automatic notifications to the customer via email and *text message
  • Reminder emails sent at a predefined interval before the booking
  • Bulk cancellation module for shutting sites at short notice
  • Manage access to resources to allow for opening hours to be amended easily and quickly
  • Automated customisable workflow through the organisation
  • Ability to allow hire vehicles on site
  • Ability to allow different classifications of vehicles on site with different vehicles using more bookings slots e.g. vans
  • Recording of waste streams being deposited
  • Data management module for GDPR compliance
  • Built in reporting services
  • Data extraction to familiar MS Office application formats
  • Bilingual customer form
  • Online registration checker for validating bookings
  • Address lock to ensure only your residents are utilising your sites
  • Blacklist functionality to stop bookings from vehicles who should not access sites
  • Site bookings module to allow sites to checking vehicles easily and quickly
  • Ward information and spatial information automatically logged to allow special analysis and ward reporting


  • Huge time saving on manual administration, on average in the first month alone your system will save you more that it costs to run for the first year
  • Reduction in the number of unauthorised vehicles entering the site leading to greater cost savings for the authority as unauthorised waste will not need to be disposed of
  • Reduction in staffing costs, no need to staff queues as people arrive in their designated time slots
  • More efficient running of sites, with more data on which sites are busy and when you can reallocate resources more effectively
  • Never be caught out by a rush at any of your sites again, with a booking system in place you will never suffer from unexpected demand
  • Ability to close sites and change opening hours easily and quickly. With a booking system in place closed dates and times are not offered out to residents in the first place so no one will turn up to a closed site

You can access our HWRC demo which is hosted on our fictitious Penforth Council website via this link.

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But don’t take our word for it, take a look at some of our case studies and see what our customers have to say.

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