Enterprise ServiceBuilder
Enterprise ServiceBuilder (ESB) is a service delivery platform uniquely designed
for frontline services to reduce costs and deliver better IT.
- Complete managed service via the Cloud
- Designed from Local Government and public services
- Created for frontline public services
- Business deployment method and pre-requisites
- “Spin-out” from a local authority
- Full configuration by the customer
- Sustainable, flexible and future-proof
Features
- Utilises the latest in cloud computing technology
- Robust and flexible
- Hosted across multiple secure UK data centres for maximum resiliance
- No hardware, no headaches
- Fast, reliable and powerful workflow engine provides automation of business decisions
- Easily create and quickly modify complex business processes
- Develop a set of business rules to control every aspect of a business process from
end-to-end
- Support for the latest generation of mobile devices from industry-leading manufacturers
such as Apple and HTC
- 3G technology eliminates the need to return to the office to synchronise data
- Optional integration with GPS provides location awareness
- A dedicated Self-Service portal allows customers to directly interact with business
processes
- Use corporate branding to fully integrate the look and feel of the portal with other
web sites
- Customers can register with the portal to track the progress of items they have
submitted
- Easily develop a range of correspondence documents such as letters, forms and invoices
in a variety of formats including Adobe PDF
- Documents can be generated on-demand or automatically by the workflow engine
- Reduce costs by switching paper-based systems to electronic correspondence
- Automatically generate e-mail messages to inform staff of new work, keep customers
informed, or to inform managers of critical events and thresholds
- Initiate business processes in response to inbound e-mail messages, with auto-responders
- Generate SMS text messages at any point during a business process
- Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate
with groups of staff
- Store documents electronically within a folder structure or link them directly to
a business process
- Full-text searching of all documents, including Microsoft Word and Adobe PDF
- Direct integration with a range of scanning devices
- Optical character recognition (OCR) technology extracts text from scanned documents
allowing them to be searched
- Reduce address input time for your staff
- Eliminate database spelling mistakes and formatting errors
- Improve or remove poor quality address data and validate your customers’ identity
- Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail
PAF®
- Support for a range of mapping providers including Bing Maps and solutions from
GGP Systems.
- Ability to integrate spatial data into workflow decisions
- Custom dashboards provide key information at-a-glance using gauges and graphs
- Detailed reports can easily be written and made available to groups of users
- Integration with a range of industry-leading report-writing tools such as Crystal
Reports
- Full integration with Active Directory for authentication and authorisation
- Flexible role-based architecture providing granular access control
- Comprehensive auditing facilities
- Optional two-factor authentication for enhanced security